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Unable to load upgrade page on Verizon website

Hello I was trying to upgrade my service to include the new Fios home router but the page hangs with the three loading dots.  I have cleared all cookies/cached data, disabled extensions, tried other browsers (even the myfios app hangs here).

I also cannot connect to support chat, it prompts me to sign in then redirects me to myfios home page. 

Is there any way to resolve this?

Tags (2)
Re: Unable to load upgrade page on Verizon website

Call them 1-800-VERIZON 

that should assist you.

Re: Unable to load upgrade page on Verizon website
Community Manager
Community Manager

Hi Maggiemaemary,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.