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Unable to redeem $100 gift card promo?

When signing up for fios, the agent on the phone told me I was eligible to get a $100 gift cards as an incentive for signing up. I recently received a couple of emails informing that my gift cards were ready to be redeemed, but when I click on the link, the page does not load at all. The offer shows up and says to redeem by Feb 2022 but every time i click on it, it takes me no where?

Re: Unable to redeem $100 gift card promo?

Hi Nisa24,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.