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Unable to redeem Amazon Echo
Enthusiast - Level 1

Hey guys, anyone have a solution to this issue?  I am not getting a credit when I try to redeem my free Amazon Echo.  I talked to a Fios rep a month ago who told me he would get the issue resolved, never heard back.  I chatted with a Fios rep online a couple days ago, she told me it was Amazon's fault.  I just contacted Amazon, they told me Verizon should be able to fix it for me.  Any help would be appreciated, I feel like I am just getting the run around from everyone!

Re: Unable to redeem Amazon Echo
Hi Mech,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.