Unable to redeem Verizon gift card

[Philly11]

On April 8 2022 I got an email that my $200 gift card was available. 
I am unable to register it. Either I get an error message from Verizon to try again later or the page just reloads. I have chatted about this and was told to just wait. I also called and was told the same thing. 
i would like to register my card so that I can pay my Verizon bill. This card was part of a promotion for signing up and I fell Verizon is not honoring it now 

[kh-gary]

Hi Philly11,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.