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Unable to redeem amazon offer

I have received several emails with instructions to redeem the echo. Whenever i click on the "Let's go" button, it brings me to My Verizon, and the Redeem Amazon Offer link is nowhere to be found. Anyone else getting this issue? The redemption period is running out of time and would hate to see this go to waste.

Re: Unable to redeem amazon offer
Community Manager
Community Manager

Hi sbeamer,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.