Unable to redeem bonus Verizon gift cards / discovery+

[#1]

Like many others on this forum, I seem to be unable to activate my welcome offers of two Verizon $100 gift cards. Up until last night (incidentally the day I qualified for the bonus) I could see messages on the fios app and website telling me that I could redeem the gift cards beginning on 7/18/21 along with a link that inexplicably took me to a page where I could change my plan. Today those messages are gone and I still have no way to figure out how to redeem the gift cards. The website / app are now even less helpful than before!

Furthermore, something similar has happened with my welcome offer of 12 months of discovery+: no info whatsoever on how to redeem.

Given how difficult they make it I have to assume Verizon just doesn't want to pony up for the freebies they've offered.

[LawrenceC]

Hi mss1359,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.