Unable to redeem gift card

[verizonclins1]

Same as others, never ending loop of being taken back to the homepage when clicking redeem for my $200 gift card. Spent 30 minutes with customer service yesterday, to be given a phone number to call that was for when you already redeemed. After an hour of no resolution with a chat, where it took over 30 minutes to 'process a ticket'. I refused to spend additional time waiting, so here I am.

Have tried multiple browsers, devices, the app. Cleared cache and cookies. This is ridiculous. 

[kh-gary]

Hi verizonclins,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.