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Unable to redeem my welcome reward card

I have recently signed up for FiOS internet, but was unable to redeem the advertised $50 welcome reward. I followed the sign up link in My Verizon but never able to see the sign up page. 

Could someone from Verizon help me esclating my issue so I can redeem the highly advertized new customer incentive from Verizon? Thanks very much!

Re: Unable to redeem my welcome reward card
Community Manager
Community Manager

Hi sejish,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.