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Unable to redeem prepaid gift cards

I received the email stating it was time to redeem my gift cards. There is no redemption box on the account screen whether I follow the email link or go directly to the account screen. How do I get this resolved?

Re: Unable to redeem prepaid gift cards

Hi Zoohome,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.