Unable to redeem the $100 visa gift card

[bobpunny]

Hi,

I have been trying to redeem the $100 visa gift card but everytime it fails. I keep receive the email to redeem it but never able to redeem. Could you please check and can you just send the card instead of asking me to click a redeem button that does not work?

[LawrenceC]

Hi bobpunny,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.