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Unable to register for my $250 Visa prepaid card


I received the registration email to register for the card on Nov 4th. It's never worked. I have called customer service more than 6 times with no help. It's due by Jan 1 and i still cannot register.

I called this week and was told i would get an auto call from an agent who can assist two days ago at 930am. no one called. This is very bad customer service. Can this be escalated?

Re: Unable to register for my $250 Visa prepaid card
Community Manager
Community Manager

Hi customer3456,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.