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Unable to register my $150 gift card

Got the email today to redeem my Nest/Google credit and my $150 Verizon reward card. I was able to redeem my Nest credit with no issues, but for some reason, the $150 reward card can not register. Checked the email instructions multiple times and it just doesn't show. How do I register to receive my card? I signed the 2 year agreement.

Re: Unable to register my $150 gift card
Hi Tot,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.