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Unable to to redeem my prepaid gift card for new installation FIOS.
Pumpkyn
Newbie
‎09-28-2019 11:52 AM

Every time I try to access the site to redeem my prepaid gift card for new installation, it's down. It shows up in my 'My Verizon' page and says 'In order to receive your reward, you must register within 60 days of your Fios installation. Please take a few moments and do so today.', but the site doesn't even work. It looks like others are having this issue, too? The site it tries to take me to is 'https://vzrewards.verizon.com', and I've tried on just about every browser, PC and Mobile, to no avail.

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Re: Unable to to redeem my prepaid gift card for new installation FIOS.
LawrenceC
Community Manager
Community Manager
‎09-28-2019 01:15 PM

Hi Pumpkyn,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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