We are loyal customers of Verizon for nearly 20 years. Yesterday all our services (internet, phone and TV) went down. After spending 2 hours with an automated answering robot, a technician that tested and re-tested the same problems, we were told the main box is not responding and they would send a technician... in 3 days.
Guess what - when talking to a supervisor he told me that gladly we would not have to pay for the service call (wow!). My reply was they should pay us for such level of (no) service, loss of work time waiting for a technician and the frustration!
Our next door neighbors FIOS is working, there is no incelment weather, just shortage of manpower in Verizon. Unacceptable - shouldn't customer expect some level of response time/SLA, and shouldn't Verizon compensate their customers in case they cannot meet this level?
Hi LoyalCustomer31,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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