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Unburied Cable / Hazard
kimo11
Newbie

I had fios installed a few weeks ago with the installer running the cable in the morning and the contractors burying the cable showing up that evening and next morning, however, the contractors only buried the cable in the front yard, leaving a large amount of cable stemming from the ONT box on the house to the back yard unburied.

I've tried numerous times to contact Verizon to communicate the issue but the means to communicate with support is very limited.   I setup an appointment and they said 9 PM for a day that week was the earliest, however, they didn't show.  I setup another one but a time window wasn't given and for some reason they seem to want me to be at home for them to bury cable that should have been buried originally.   The support incident is now dated 12/31/2058.   I've tried to get them on the phone but the wait is extremely long for support.    

Is there a means to effectively communicate with Verizon support for these type of field issues?

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Re: Unburied Cable / Hazard
LawrenceC
Community Manager
Community Manager

Hi kimo1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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