I have recently had a very poor service experience. Candidly, I don't know who to complain to. It is not an issue of the service providers not be friendly, it is a matter to some degree of incompetence and things being done that haven't been authorized by the customer. I have had two technicians come to my house - one I did not request to do a service I did not ask for and a second one to actually address the issue I called to have corrected. That technician had some issues because the service request had been changed without my authorization. Now I find myself needing a third technician to resolve another matter that was not an issue previously. Who do I call? I have been a Verizon customer for decades and this is truly the first very bad experience I have had - and it is frustrating!
Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp
Start a new topic or ask questions in the open forum.
