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Upgrade support

I have now had an order bouncing around for almost a month. Seems that I am a ping pong ball that just keeps going from one department to the next with no real solution. All I wanted was higher speed. I get bounced from one department to the next. Maybe there should be upgraded specialists that know exactly where the support is needed. I have been with Verizon for years and after having to call back consistently with no follow up phone calls like i was suppose to get, this is nonsense and tiring. What I was promised is still not working higher speed internet. Someone please get control of this I'm sure customers are not suppose to be treated like this. If there is no solution shortly I am just going to disconnect verizon and go with another provider.

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Re: Upgrade support

I was just speaking with a "Supervisor" MR. (did not understand his name) an African American male. He got very mean and irate with me and then offered to switch me to another "supervisor" only to put me through an automated line which stated " sorry we are closed please try again during normal business hours" This is the kind of treatment I keep getting from "ALL" representatives from Verizon! This is unacceptable!  The customer should always be treated with respect and the representative should try everythig to accomodate the customer! They offer to have someone call you back, but no one ever does!

I have been a Verizon customer for years, between my Verizon Wireless and Verizon bills I pay more than $560.00 per month, and they dont  even have the decency to speak to you in a civilized manner!

What is the deal VERIZON??? Why cant you treat your customers with respect??

Re: Upgrade support
Champion - Level 1

Hello hkroninger

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Upgrade support
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.