Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Hello - I recently upgraded my home telephone line from copper to fiber, after receiving a letter from Verizon that all lines must be transitioned to fiber no later than November 18th. On 9/27 When I scheduled the appointment, I was told that Verizon would send me the power reserve (12 D batteries) and it should arrive before the appointment.
It did not arrive before the 1st appointment (10/4) or the 2nd appointment (10/8) (which was necessary because the first tech didn't know what to do). Both techs assured me that the power reserve would be received shortly.
Never received, so 'chatted' with Verizon on 10/10 and they agreed to send one out to me and supplied UPS tracking. Received two days later, but it was the black and yellow FIOS Voice Backup battery which is not correct for my system.
"Chatted" again on 10/12 and they agreed it was incorrect and they would send me the power reserve and the labels to return the battery, and UPS tracking would follow. I never received the tracking, so I 'chatted' this morning. They had no record of the second order and insisted that a technician needed to come out to repair the issue.
I called the telephone number associated with the fiber upgrade and explained the situation. They agreed that I should receive the power reserve but their 'system' would not allow them to send a reserve out, so I could order one online and they would credit my account for the cost.
I tried to order online; however because I only have telephone service through Verizon and do not have TV/Internet service, I am not allowed to place an order online. I called the 800-VERIZON number on the error message and they said they would 'try' a work around and to try the online chat and asked me if I was interested in internet/TV service. Online chat told me to call the number and speak with the technical support team. I've been on hold for 50 minutes with no response.
Is there an alternative power reserve I can get so I am not without phone in case of a power outage. That's all I would like.
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