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Upgrades and renewals doesn't load on any browser/device

Hello I was trying to upgrade my service to include the new Fios home router but the page hangs with the three loading dots.  I have cleared all cookies/cached data, disabled extensions, tried other browsers (even the myfios app hangs here).

I also cannot connect to support chat, it prompts me to sign in then redirects me to myfios home page. 

Is there any way to resolve this?

Re: Upgrades and renewals doesn't load on any browser/device

Hi thatguyferg,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.