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Utility pole in danger of falling and injuring people

I need an urgent escalation from helpdesk, the pole in my back yard was recently worked on by Osmose subcontractors (Verizon owned pole) and they drove in metal support rods that cracked the already aging and decaying wood. I had a carpenter and engineer come look at the pole and they told me it is in urgent need of repair and could fall over and injure people.

Pole Marker: VZ3589

Re: Utility pole in danger of falling and injuring people

Hi consumer_anon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.