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VZ Rewards not working

I can't claim the $300 prepaid verizon card that i was told i'd be getting with my plan, the website is not loading and i don't know of any other way to claim my reward. ive seen other posts of people having this issue and I havent been able to get in contact with anyone from verizon either

Re: VZ Rewards not working
Community Manager
Community Manager

Hi JSGK11,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.