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Verizon Amazon Echo Promotion Issues

I finally got the notification that I could redeem my Echo by logging into my Fios app and selecting the Redeem button.  The resulting page says the offer has been applied to my Amazon account and to select a color for the echo and add to cart  However, when I try to check out it says that I owe $69.99 plus tax.  Why is my offer not being applied?

Please help!

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Re: Verizon Amazon Echo Promotion Issues
Community Manager
Community Manager

Hi Marykutty,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.