Verizon FIOS referral

[Cazz1]

Hello, I used the referral program in November and the person did sign up for new FIOS account. I know they entered the referral #{edited for privacy} online when they began the process to get FIOS.  I have not been contacted by Verizon to get the referral reward. Can you let me know the status?

[LawrenceC]

Hi Cazz,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.