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Verizon FiOS Early Terminatio​n Fee -- Salesman lied & Manager said "sorry" but you must pay

In 2013, I entered into a 2-year contract after confirming with the salesman that if I were to move to an area where there is no Verizon coverage, the early termination fee would be waived. At that point, the salesman or I think saleswoman, agreed. However, on 06/19/2014, when I contacted Verizon to cancel my service since I'm moving to a location where there is no Verizon service, I am required to pay an early termination fee. When I asked to speak with a manager, she said "sorry" the salesperson provided you with incorrect information, but you still need to pay an early termination fee. Only if I had known that Verizon doesn't train its employees to provide accurate information to its customers, and furthermore, doesn't stand by its verbal agreements of its employees, I would have never entered into a contract. I will be filing a complaint with the FCC and I hope there is an inquiry conducted so that future clients of Verizon can be vigilant when entering into a contract.

Re: Verizon FiOS Early Terminatio​n Fee -- Salesman lied & Manager said "sorry" but yo
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Verizon FiOS Early Terminatio​n Fee -- Salesman lied & Manager said "sorry" but yo
Customer Service Rep


We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.


If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.