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Verizon Fios Fraudulently Ran A Credit Check Without My Authorization

I ordered Verizon Fios service today and expressly selected the check box to deny a credit check in exchange for providing a deposit. I also did not provide my SSN. I proceeded through the order and a few hours later received a notification from my credit monitoring service that a hard inquiry had been made on my account by Verizon. I subsequently called Verizon twice tonight asking to have the fraudulent inquiry removed from my credit report. Both times once I was transferred to the department that handled fraudulent credit inquiries I was hung up on. Once, after I had provided my information which the agent said they would look up and again this time as soon as I was transferred to their department. How do I go about having this fraudulent credit inquiry removed from

my report?

Re: Verizon Fios Fraudulently Ran A Credit Check Without My Authorization
Community Manager
Community Manager

Hi Victoralpha,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.