Verizon Fios customer service

[unhappyfedup]

This co. is the worse in the world to try to contact. Chat is either off line or busy (try again). Wait time to talk to someone is always 16-21 minutes and they do not have email.  I cannot wait until my contract is up so I can leave them.

[jonjones1]

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@unhappyfedup wrote:

This co. is the worse in the world to try to contact. Chat is either off line or busy (try again). Wait time to talk to someone is always 16-21 minutes and they do not have email.  I cannot wait until my contract is up so I can leave them.

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When you have a gazillion customers I would think 16-21 minutes to be great. 

You are I are not the only customers. Patience is a necessity.