Verizon Not Willing to Keep Their Employee’s Promise
Enthusiast - Level 2

I was chatting with a representative and was advised if I signed a two year renewal with Verizon fios at $122 I could call in and the phone support team would lower my bill to $106 a month. Well, when I called in they said there is nothing they can do. They were not willing to keep their employee’s promise. They told me they do not have access to chat messages through the app. In other words I am stuck in a 2 year contract with the wrong price. This is a complete scam and they probably get incentive off of you renewing a contract. I have screen shots of all messages and still nothing can be done. DO NOT GET VERIZON.

bait and switch. 

Re: Verizon Not Willing to Keep Their Employee’s Promise

Hi D12m,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.