Verizon Raised My Bill by $12 Without Notice for a Router I never Used

[minux]

Signed up two years ago for Gigabit internet for $79.99.

Last Auto Pay, I was charged $12 more.

Discount still shows on account

I do not want to spend hours on the phone.

Put my price back to where it was and/or send me a return label to mail the router back.

Pretty ridiculous Verizon can just jack a bill for no reason, while stil showing I am entitled to the discount.

Refund my account the $12 and correct this!

[kh-gary]

Hi minux,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.