Verizon do not honor my contract

[fromBoston]

I auto-renewed my contract before previous contract expired, I got the confirmation email that shows $89.99/per month. However, I were charged $114.99/per month. I have been calling Verizon custom services every month and it has been 3 months now, the problem is still not fixed.

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We didn't hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you need further assistance, feel free to make a new post in the public Forums. We'll be able to continue looking into your issue.

As always, we're available for support around the clock.

Thanks,
Ali Adam

[fromBoston]

Am I supposed to hear from you? I got no response from Verizon!

[KaLin]

We have reopened your private support case.  Please check my message above on how to access your case and interact with the support agent.