Verizon fined by Maryland
topdog
Specialist - Level 2

Perhaps, we should all be more aware of Verizon's treatment of their customers.  May I refer all of ypu to the following article:

http://www.bizjournals.com/baltimore/news/2014/11/12/verizon-to-pay-maryland-consumers-nearly-1-4m.h...

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Re: Verizon fined by Maryland
brittany_VZ
Contributor - Level 1

Here's Verizon's statement: This settlement concludes an investigation that dates back to 2008, when Verizon was a new entrant in the pay-TV market. In the ensuing years, the improvements and enhancements we have made in serving customers have addressed many of the issues raised by the Consumer Protection Division. That’s borne out by numerous independent customer satisfaction studies in which Verizon FiOS ranks highest among pay-TV providers. While Verizon’s advertising practices complied with all laws and regulations, it’s in the best interest of all parties for us to resolve this long-running matter so that we may continue our focus on providing Maryland consumers with a superior product and a good customer experience.

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Re: Verizon fined by Maryland
brittany_VZ
Contributor - Level 1

Here's Verizon's statement: This settlement concludes an investigation that dates back to 2008, when Verizon was a new entrant in the pay-TV market. In the ensuing years, the improvements and enhancements we have made in serving customers have addressed many of the issues raised by the Consumer Protection Division. That’s borne out by numerous independent customer satisfaction studies in which Verizon FiOS ranks highest among pay-TV providers. While Verizon’s advertising practices complied with all laws and regulations, it’s in the best interest of all parties for us to resolve this long-running matter so that we may continue our focus on providing Maryland consumers with a superior product and a good customer experience.