Verizon gift card is impossible to redeem

[Jokab]

I received notice that my $100 gift card that was offered as a promotion to sign up for FIOS was ready to redeem.

I click on the link, log into my account, see the notice about redeeming the card and that it expires soon. 

I click on that link and wait…. no website loads. I’ve done this five times at different times during the day and still nothing. 

It should not be this hard to get a gift card. 

[kh-gary]

Hi Jokab,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.