Verizon installation - wall damage - drilled through electric cable

[PH25]

We had a Verizon installation person (Nick) come in to reactivate the connection, two weeks back.

He decided to drill a wall in our bedroom wall - all the way through the brick exterior, for the cable!! And, looks like he tried 7-8 times in different places - pls see attached picture. In this process, he must have drilled through an electric wire because all the lights and outlets in our bedroom shorted/tripped. Nick was very apologetic and left his phone number with the person who was home at that time.

This kind of installation process and careless drilling through the wall should be illegal. Verizon needs to take responsibility and fix this.

We had an electrician come in last weekend who checked all the appliances and lights and outlets in this room. And, identified that there is a short or damaged electric cable in the area between 2nd and 3rd electric outlet - the place where Mr. Verizon drilled multiple exploratory holes and finally drilled through.

[LawrenceC]

Hi PH2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.