Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Verizon sale agents lie. Verizon doesn't take responsibility for it.

So I ordered triple play recently and I was told by an agent that I would be able to change my promotion from samsung/chromebook to the gift card promotion as long as I was within 30 days of my installation.  

When I called in to make the change, the Verizon agent says it's not allowed.  Told him I have a screenshot of the sales agent saying that I could.  The Verizon sale agents will say anything to get you to buy right away.  Apparently they cant do anything for me now.  Just wanted to post this to let you all know before you order service.

I suppose I can cancel my service and reup everything.  But I dont know if I want to go through the hassle.

- Annoyed customer.

Re: Verizon sale agents lie. Verizon doesn't take responsibility for it.
Hi zxcvasdf,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.