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Verizon support is nonexistent
charles131
Newbie

I have a replacement newly burried line for my landline and internet that is incomplete.  I can find no record of this repair order or a way to contact Verizon about the process that has dragged on for six weeks.  I also have the old line running across my driveway and on top of the lawn and that is just a matter of time before it fails.  Calling Verizon is infuriating as the agents don't speak English well and fail to understand what is going on so I have to start over each time and there is only so long I will put up with this.  There is no way to contact them by computer, just a circle of frustrating prompts that get you no where.  The last tech that came to see what the situation is told me he would email the area supervisor.  That was a week ago with no response.  If I provided this kind of service in my business I would be out of busines.  Anyone have a suggestion?

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Re: Verizon support is nonexistent
LawrenceC
Community Manager
Community Manager

Hi charles13,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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