Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Verizon, you're website is down - unable to pay my bill online
nanRI
Newbie

Verizon's online bill payment center is not working.  There appears to be no way to let Verizon know they have a problem with their website.  I've been unable to pay my bill for a couple days now.  I even tried calling to pay over the phone and there's a 1 hour wait time.  A phone company with a 1 hour hold time?  An internet provider with a broken webpage? 

I wanted to pay before the end of the month.  I'm sometimes able to get the page where I type in my credit card info but then when I click "Submit" even that gets hung up with a "timeout expired bad gateway" error message.  Dude.

0 Likes
Re: Verizon, you're website is down - unable to pay my bill online
LawrenceC
Community Manager
Community Manager

Hi nanRI,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

0 Likes