Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I just cancelled my account with Verizon after only 4 months. Terrible, terrible, terrible customer service and lousy DSL. I've had to reboot my modem at least 10 times a day and can't watch a movie straight through without interruption. For the past week had to walk a mile into town to use Starbucks internet b/c mine is so unreliable. As if that's not bad enough, here's how my customer service experience went. First, when I walked into the Verizon store to get more info and set up my account, the salesman did not explain that the excellently-priced plan I signed up for didn't include long distance. So right off the bat I had to add another $15 to my monthly bill - cha ching. Then he neglects to explain that the router I purchased would not be compatible with all service providers. And now that I've switched to Comcast, I can't use it. So another 50 bucks down the drain. When I called Verizon to see about sending back the practically-new router and complain about the service, I just get told that I own the router and they will not give me a refund. And apparently there's They do not care about their customers. Stay away.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.