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Visa 250 Prepaid

I have received an email about redeeeming this promotion however it just leads me back to the dashboard with no way of redeeming it. Any help would be appreciated!

Re: Visa 250 Prepaid
Community Manager
Community Manager

Hi TactualAbyss,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.