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Visa gift card redemption

I was sent a link to redeem an offer for a $100 prepaid Visa gift card but was not redirected to a place to actually redeem the card. The email was only sent 6 hours ago but the expiration on the offer is marked 4/1? I can see that this is an issue many other people are having - is there a way to address this and actually redeem the card I was told I would receive?

Re: Visa gift card redemption

Hi Steelerfan,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.