Visa prepaid card activation does not work

Just like hundreds of others there is no reward tile for me to activate my visa prepaid card. It seems like this is happening to a LOT of people. Please escalate this to an agent. Please also send me a private message so I can claim my reward. 

Re: Visa prepaid card activation does not work

Hi sonjab,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.