Waiting for gift cards

[Idk14]

I am having the EXACT same problem! I’m so upset and frustrated! I’ve spoke with different agents and chatted with them explaining the problem Also, the gift cards aren't anywhere to be found and I have not recieved an email to redeem  them..they keep telling me the promotion department is having issues...really then fix the problem also...I chatted with someone this and they told me I had to call Verizon... well I did and still got nowhere..my next step is to call the attorney general office to see what can be done...I have had my mobile phone with Verizon for close to 20 yrs and I am very shocked to see how they are teaching their customers and the whole situation. 

[kh-gary]

Hi Idk1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.