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Wavier for $20 early termination when moving to an area Verizon does not service

I have spent the entire afternoon trying to find ways to send documentation of my move to area that Verizon does not service. The links sent to me (three times) do not apparently work with Safari. I have used Chrome and can get to the website but I cannot upload my document as it marks it C/falsepath/file name. I have tried my iPhone and took a picture of it but the site still marks the file C/falsepath/----. I was given a email address from a Verizon rep but the email was returned "address unknown"--the address was  How is one supposed to get this document to Verizon?

Re: Wavier for $20 early termination when moving to an area Verizon does not service
Community Manager
Community Manager

Hi Fustrated3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.