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We are looking up your account info This will only take a moment.

I keep getting this message when logging in. I want to see what upgrades are available and I just keep getting this message. I have cleared the cookies on my cache, tried Safari instead of Chrome. Nothing. Truly unbelievable. This is on top of a website that is hard to navigate, and confusing. I have read around the forum and this has been an issue since 2009!

Re: We are looking up your account info This will only take a moment.
Community Manager
Community Manager

Hi bah2015,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.