Welcome bonus

[smtgirl]

I have not received my welcome bonus. It’s a gift card and I registered for it on 2/13. There is no check status if your reward link like the email says. We’ve been on the phone with customer service for almost an hour and have been transferred back and forth too many times. They’re telling me it’s $200 when it’s supposed to be $300 and they said they sent an email which did not contain the reward. Horrible customer service and crappy way to treat new customers.

[LawrenceC]

Hi Smtgirl,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.