When do I really get a refund??? I has been 4 months and no one is willing to give me an answer!

[User2014]

I closed my account with Verizon Fios on July 2014, when I was asked to pay a full balance when we knew it would end with a credit balance of $76.08. Since then I have called multiple times, and each time the associate I spoke to told me that he/she had just requested my refund to be processed but were unwilling to give me a confirmation number. Some associates said it would takes 3/5 days, others said 1-2 weeks. Some associates said I would receive a check, others said it would be credit back into my bank account. These answers just didn't make sense after awhile, however all associates were unwilling to let me speak with supervisor. I just don't know if this somewhow impacted they're perfomances or if the supervisors were unwilliing to take ownership and resolve the issue. Regardless of the unnknown reasons behind all this delaying to simply refund the money in which I ,on time, overpaid you guys, it is clear that you need to fix your refund processing systems. I'm just not confident as a consumer to ever do business with Verizon Fios again after this experience. Still, I would appreciate it if someone at Verizon would go ahead and process my refund.

[ElizabethS · Accepted solution]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[nikb1]

I am going thru a similar issue. No one seems to be bothered and they keep passing the buck to someone else.

[evdog801]

Hi Elizabeth, I have the same issuse. Can a you email me as well? Its been 2 months and no refund. Thanks

[LawrenceC]

Hi evdog80,

Have you contacted the billing department to inquire about your refund?

Contact Us

[User2014]

I was contact by someone at Verizon via email, saying that my refund was issued on Nov 21st and it might take 7-14 days to arrive. As of today, nothing has arrived so far, but it still in the timeframe. I will post again when it arrives.

[User2014]

Refund check received today! Dec 5th. Thank you.

[Blaw2]

I have the same issue.  Disconnected in August and still no refund.

[laufter]

Hello Verizon. I closed my account in November as well and had a credit issued 12/10. Can you please contact me about having my credit paid out? Thank you!

[ElizabethS]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.