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Where can I file a formal complaint about door to door sales representative?
jamacker
Newbie

I would like the name, address and fax number of Verizon representative with whom I can file a formal complaint about a door to door sales representative and an order we placed for a TV Bundle.  On September 4th 2 Verizon sales representative came to our door and talked to us about upgrading our service with Verizon.  We had previously canceled our cable service but were happy customers with our Internet and phone bundle.  The Verizon representatives told us that if we could sign up that day they could offer us Preferred HD channels at the Select HD prices and that as exisiting customers we could call and get the TV Activation fee waived.  It turns out that neither of these things were true.  We were given the Preferred HD channels for 30 days and I just  found out that my wife has paid a $69.99 activation fee.

I have the customers order number and the sales representative's name.  I'd appreciate a response to this.

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Re: Where can I file a formal complaint about door to door sales representative?
ElizabethS
Champion

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Re: Where can I file a formal complaint about door to door sales representative?
jamacker
Newbie

OK thanks.  I am looking forward to a response.

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Re: Where can I file a formal complaint about door to door sales representative?
jamacker
Newbie

It would be nice if this actually occurred!

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Re: Where can I file a formal complaint about door to door sales representative?
jamacker
Newbie

So its been almost 2 weeks and no contact from a Verizon representative.  I would like to know the name of an individual to whom I can file a formal complaint

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Re: Where can I file a formal complaint about door to door sales representative?
ElizabethS
Champion

Thank you for that note, Jamacker. We will pass it along to the Ecenter.

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