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Where is my $50 pre-paid card I was promised?

The instruction I received from verizon to claim the card dosen`t work. It`s so frustrating. How should I go about claiming the card I was promised please?

Re: Where is my $50 pre-paid card I was promised?
Community Manager
Community Manager

Hi minjoke,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.