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Where is my gift card?

I spoke with someone from customer service because I thought I had signed up for a package in which I was getting a free tv. They notified me that I am getting a $300 gift card instead. The time has come and gone and I have received nothing. I wish they wouldn’t promise something if they are not going to give it to you. It’s poor customer service.

Re: Where is my gift card?
Community Manager
Community Manager

Hi Donosm316,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.