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Who is responsible for removing old utility box?

I have called Verizon numerous times to have their old utility box removed, which they should have done when they cut the copper cable and installed FIOS.  The "supervisors" say they I ned to pay for the old trash green 5x5 common utility boxes removed.

What now?

Re: Who is responsible for removing old utility box?

Hi Hylandr,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.