Why can't I reach an operator?

[jaygee2]

I had a question on my June bill and called the number that is on the bill. I sat here for ten minutes listening to a recording ask me if I wanted T-Mobile, Direct tt, to upgrade my services, a sweepstakes and winning a trip to Disneyworld. I then hung up and came on here to ask the question...how do I talk to a human being and get an answer to a simple question withoiut all of the other bull that goes with it?

[CRobGauth]

Unless you are being facetious, are you sure you called the right number?

Not sure of the number on your bill, but 1800Verizon is the default number for support.

I know people have said there can be a wait.

But calls during normal business hours should be failry quick to get customer service for billing.