Why do I have a bill from Verizon when I discontinued the order bec no one came to install?!

[ctrlf5]

I received a bill in the mail {edited for privacy} for $49.11 but I'm not even your customer. I applied online, did the credit verification and received an installation date but no one came. I called customer service and talked to 5 different agents but no one could tell me why my order was not being processed except to say that there was a hold on it by the tech people.

Eventually, I cancelled the order over the phone because not a single agent could figure out what was the issue with my order. The agent told me he had canceled the order successfully. I immediately signed up for Time Warner and got phone and internet the same day.

Now I have a bill from you. What is this? I'm obviously not paying for this.

[tns2]

Unfortunately this is mostly a peer to peer forum.  You might get the admins to help you escalate the problem as this may be one of the few type problems they can assist you with.

Make sure if you do call them again, you do so in so called "Business" hours.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.